Please read these terms and conditions carefully before using the website
1. Terms of website use
2. Other applicable terms
The following terms also apply to your use of our website:
[If you purchase services from our website, our Merchant Services Agreement will apply to the sales.]
3. Information about us
www.checkout.com is a website operated by Checkout Ltd (“we”). We are registered in England and Wales under company number 08037323 and have our registered office at 1st Floor, 32 Wigmore Street, W1U 2RP. We are regulated by the UK Financial Conduct Authority as a payment institution under number 584615, and are registered with the Information Commissioner’s Office under number ZA071209.
4. Changes to these terms
5. Information on our website and changes to it
The information contained in this website is for general information purposes only. We endeavour to keep the information published on our website up to date and correct, however we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
6. Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
8. Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print or download extracts of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.
You must not modify in any way the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
9. Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our website ; or
use of or reliance on any content displayed on our website.
If you are a business user, please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked to our website. Such links should not be interpreted as endorsements by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our Merchant Service Agreement.
You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software, as we do not guarantee that our website will be secure or free from bugs or viruses at all times.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
11. Linking to our website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our website in any website that is not owned by you.
Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page.
We reserve the right to withdraw linking permission without notice.
12. Third party links and resources in our website
Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources.
13. Contact us
Thank you for visiting our website.
Checkout Ltd and any of its related companies, including the parent and the sister companies (“we”), are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998, the data controller is Checkout Ltd of 1st Floor, 32 Wigmore Street, London W1U 2RP, United Kingdom. Checkout Ltd is registered with the Information Commissioner’s Office under number ZA071209.
Information we may collect from you
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms on our website https://www.checkout.com (‘our website’) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our service, search for a product, enter a competition, promotion or survey, and when you report a problem with our website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal IDs, personal description and photograph. If you give us information on behalf of someone else, you confirm that you have shared this policy with them and that they have given permission for us to use their information as set out in this policy.
- Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
- Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.
Uses made of the information
We use information held about you in the following ways:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
- to provide you, or permit selected third parties to provide you, with information about the services we feel may interest you;
- to notify you about changes to our service;
- to ensure that content from our website is presented in the most effective manner for you and for your computer;
- to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our website safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, and our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site.
- Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Checkout Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Where we store your personal data
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to access information held about you. Your right of access can be exercised in accordance with the UK’s Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How to Contact us
Office of the General Counsel
1st Floor, 32 Wigmore Street
W1U 2RP, London
Payments Regulation Policy Statement
It is our policy and obligation to comply with the applicable regulatory requirements when providing services to our customers. The provision of the payment services in the European Economic Area (‘EEA’) is regulated by the EU Payment Services Directive (‘PSD’) transposed in the UK through the Payment Services Regulation 2009. Checkout Ltd, as a payment institution, is authorised by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2009 for the provision of payment services (Register No. 584615), and this licence has been passported across the EEA countries.
Key features of the UK Payments regulation include:
- Capital requirements & liquidity – Payment institutions such as Checkout Ltd are required to maintain minimum levels of capital. We must also hold sufficiently liquid assets to be able to honour processed transactions and to meet our working capital requirements.
- Float Management – The payments regulations require authorised payment institutions to safeguard funds received from customers so that, in case of an insolvency event of the payment institution, the funds are protected at all time from other creditors’ claims and can be repaid to customers.
- Management & Vetting – The FCA must be satisfied that all individuals who are responsible for the management of the payment service are of good repute and possess appropriate knowledge and experience. The FCA performed a “fit and proper test” on each member of Checkout Ltd senior management considering honesty, integrity, reputation, competence, capability and financial soundness.
- Systems & Controls – Checkout Ltd must maintain organisational arrangements that are sufficient to minimise the risk of the loss or reduction of our customers’ funds or assets through fraud, misuse, negligence or poor administration. In addition, we are required to have effective risk management procedures, adequate internal control mechanisms and to maintain relevant records.
- Financial Crime – Checkout Ltd must comply with legal requirements to deter and detect financial crime, which includes money laundering and terrorist financing.
Declined Lines of Business Policy
You may not use the Checkout.com service for activities that:
- violate any law, statute, ordinance or regulation;
- encourage, promote, facilitate or instruct others to engage in illegal activity;
- are inappropriate content, goods or services that promote, cause or further Hate/Violence/Racism/Religious persecution;
- relate to the sale of dangerous or hazardous goods;
- infringe any duly registered copyrights/trademarks or other violation of intellectual property rights;
- involve the sale of products or services identified by government agencies to have a high likelihood of being fraudulent;
- involve offering or receiving payments for the purpose of bribery or corruption any form of high yield ﬁnancial investments (get rich quick schemes);
- involve the sale of :
– Weapons, firearms and ammunitions;
– Internet pharmacies (including referral sites) or prescription drugs/devices;
– Drugs / Illicit substances, steroids and certain controlled substances or other products that present a risk to consumer safety;
– Drug paraphernalia
– Virtual currencies including but not limited to Bitcoin and Bitcoin exchanges; or
– Items that encourage, promote, facilitate or instruct others to engage in illegal activity
– Stolen goods including digital and virtual goods
– PC Support sold via outbound telemarketing
– Penny and reverse Auctions;
– Calling cards;
– File hosting / sharing and cyberlockers
– Pyramid or ponzi schemes, matrix programs.
Activities Requiring Approval
Checkout Ltd requires pre-approval to accept payments for certain services as detailed below:
- Delivery of future services including airlines, travel agencies and hotel bookings and event ticketing
- Collecting donations as a charity or non-profit organization
- Any form debt and loan related businesses,
- VOIP and airtime sales
- Dealing in jewels, precious metals and stones
- Any product or services sold through negative option marketing
- Any product or services sold through outbound telemarketing
- Acting as a money transmitter or selling stored value cards; selling stocks, bonds, securities, options, futures (forex) or an investment interest in any entity or property or providing escrow services;
- Selling alcoholic beverages, e-cigarette devices and non-cigarette tobacco products, food supplements;
- Activities involving gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, horse or greyhound racing, fantasy sports, lottery tickets, other ventures that facilitate gambling, games of skill (whether or not legally defined as gambling) and sweepstakes, if the operator and customers are located exclusively in jurisdictions where such activities are permitted by law.
Please send contact information, business website URL and a brief business summary to firstname.lastname@example.org
Violations of the Acceptable Use Policy
We encourage you to report violations of this Acceptable Use Policy to Checkout.com immediately. If you have a question about whether a type of transaction may violate the Acceptable Use Policy, you can email our Compliance Department at: email@example.com
Infringement Reporting Policy
It is our policy to take appropriate action where necessary to remove from our services or to disallow the use of our services in connection with material that is claimed to be infringing. If you are an intellectual property rights owner and you believe a website or a webpage using our services sells, offers for sale, makes available goods and/or services, or otherwise includes content or materials that infringe your intellectual property rights, then please contact us at firstname.lastname@example.org stating in the subject matter of your email ‘Infringement Report’.
Anti-Money Laundering Policy Statement
It is our policy and obligation to comply with the anti-money laundering legal and regulatory requirements, and we take these very seriously. As a registered payment institution operating in UK and in the European Economic Area (‘EEA’), Checkout Ltd is subject to the Money Laundering Regulations 2007, the European Commission Wire Transfer Regulations, the Counter-Terrorism Act 2008, and the Proceeds of Crime Act 2002 (AML/CTF).
As it is supervised by the FCA, Checkout Ltd is required to meet, among others, the following legal requirements:
- Understand and interpret the legal and regulatory framework for AML/CTF requirements and systems;
- Understand standard industry best practice in AML/CTF procedures and proportionate risk-based approach;
- Design and implement the systems and controls necessary to mitigate the risk of being used in connection with money laundering or financing terrorism.
Checkout Ltd’s AML legal obligations include among others:
- Verify customers’ (including beneficial owners’) identity and address;
- Keep full records of all transactions together with identification provided;
- Monitor any unusual or suspicious transactions of any size;
- Report any suspicious transaction to the National Crime Agency.
A cookie is a small file of letters and numbers that we store on your browser or on the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We may use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log in to secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we currently use and the purposes for which we use them in the table below:
Cookie Name Purpose Expiry _ga This cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. This cookie collects information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited. 2 years
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Complaints Handling Policy
Checkout.com is committed to providing the highest level of care to all our customers. If you feel that our service has not met your expectations, then please tell us. Customer complaints are important to our organisation. They offer specific insights into how we might improve our services, processes and procedures.
What to do if you have a complaint?
Please contact us at email@example.com, detailing the nature of your complaint and providing all relevant information and your contact details. To ensure that your complaint is resolved as soon as possible, please outline any steps you would like us to take in addressing the issue.
Our complaints procedure
• Once a complaint has been received, we will acknowledge it and aim to resolve it as quickly as possible. The length of time will depend on the nature of the issues involved. Should a delay occur, we will contact you explaining the reason of the delay and outline the next steps.
• If you have received an offer of remedial action or redress from us in response to a complaint you have submitted, and if you consider it to be acceptable, please let us know so that we can comply promptly with it.
If you are not satisfied with our response
If you are not satisfied with our final response, you might be entitled to refer it to the Financial Ombudsman Service (FOS), but you must do this within six month of our final response. Please refer to the FOS’ website for details of your rights. In summary, only ‘eligible complainants’ may refer their complaints to the FOS. These include microenterprises (companies with a turnover of less than €2 million and less than 10 employees) and charities with an annual income of less than £1 million.
Financial Ombudsman Service
The FOS is an independent organisation whose function is to help settle individual disputes between consumers and businesses providing financial services.
The Financial Ombudsman Service
0800 0 234 567