Frequently asked questions

You can store as many payment methods as you want in your Checkout.com account.

Yes, you can view your past purchases in the Purchases section of your account in the consumer dashboard.

No, you cannot change the email or phone number associated with your Checkout.com account. You must delete your existing account and create a new account with your updated information.

A one-time password (OTP) can be received during your registration or to retrieve your saved card details during a purchase. To successfully receive a one-time password (OTP), ensure you have entered the correct phone number. If you are not receiving the OTP, check for any network issues.

You will be asked to authenticate when making a payment or logging in to the consumer dashboard. When on those situations, click to receive the OTP via Phone number or email. If the information were entered correctly, you should expect to receive an OTP within seconds. If this is not happening, please confirm that your information is correct or contact our support team.

To add a new payment method, after you confirm the OTP, select Add card. Once you make the payment, the card will be saved for future transactions.

To edit the default payment method in your Checkout.com account: 


1. Sign in to the Dashboard.
2. Go to Payment methods.
3. Select More (...) button next to the payment method you want to set as default and select Set as default.
   

To verify your email, open the link embedded in the welcome email and proceed to sign in to the Dashboard.

To view information about your recent purchases:

1. Sign in to the Dashboard.
2. Go to Purchases.
3. Select the purchase to view more details.
   

Checkout.com uses advanced encryption and security protocols to protect your data.


• We are PCI DSS (Payment Card Industry Data Security Standard) Level 1 compliant, the highest standard set by the payment card industry to ensure that cardholder data is processed, stored, and transmitted in a secure environment.
• Our systems are also ISO27001 certified. Your data is encrypted in transit and at rest. We put in place appropriate measures to secure personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorized manner.
  ‍

We continually review the security measures we have in place to ensure they are appropriate.

We only share with businesses information necessary to process your order, like your email, phone number, shipping/billing address, and card expiration date. We’ll never share your full card number or CVV code.

No, you cannot change the email or phone number associated with your Checkout.com account. If you are certain that you have not saved your card details with Checkout.com, this could be a phishing attempt. Contact our support email as soon as possible.

To delete payment methods you’ve stored with your account:


1. Sign in to the Dashboard.
2. Go to Payment methods.
3. Select Remove card to delete the selected card.

Note: Ensure the card you want to delete is not the default card.Alternatively, you can delete your Checkout.com account to remove all of your saved payment methods.

To delete your Checkout.com account:


1. Sign in to the Dashboard.
2. Go to Settings.
3. Select Delete your profile.

Alternatively, you can delete one or more payment methods without deleting your Checkout.com account.

If you have any queries about a purchase, contact the merchant directly.

To return an item or request a refund, contact your merchant directly.

There could be several reasons. Check with your bank or sign in to the consumer dashboard and contact our <Support team>.

To file a complaint, sign in to the Checkout.com consumer dashboard. You can find the Contact us section under Settings. Use this option to contact our support team.