London, UK – 20 November 2024 – Checkout.com, a leading global digital payments company, has helped Papa Johns UK improve its payments performance and expand its payment method offerings. The result is an improved digital payments experience for Papa Johns UK customers, ensuring smooth and secure online transactions across its 400 locations nationwide.
Papa Johns is a leading global pizza brand with almost 6,000 restaurants in 45 different countries. Papa Johns UK has seen a 6% increase in acceptance rates for card transactions as a result of utilizing Checkout.com including network tokens. This approach turns card credentials into encrypted tokens that are used for payment processing, making each individual transaction more secure. It also allows for creating a smooth customer experience by automatically updating card details assigned to each token, which significantly reduces false declines even when cards are replaced or expired. Additionally, the implementation of Intelligent Acceptance, which optimizes payments performance using highly advanced machine learning, has led to a further 0.6% uplift in acceptance rates across all transactions.
The partnership also extends alternative payment methods, Google Pay and Apple Pay, to customers. In addition to improving its customers’ experience by offering more flexibility and faster payments, these payment methods are performing well for the business - Papa Johns has a 98.1% acceptance rate with Google Pay, and 97.9% with Apple Pay.
Fraud Detection Pro has also been integrated and customized to fit the specific needs of the business to safeguard the business from fraud.
These improvements come at a crucial time as Papa Johns UK gears up for the busy holiday season. Checkout.com’s recent Peak Season Report revealed food delivery as the most popular purchase among UK millennials and Gen Zs. With checkout performance optimized, Papa Johns is well-positioned to handle bigger transaction volumes and deliver a seamless and secure payment experience for its customers during peak periods.
"Partnering with Checkout.com has been excellent for us. The improvements we've seen in our payment acceptance rates, alongside the ability to offer our customers more flexible payment options, have had a significant impact on our overall customer experience. There's still a lot of untapped potential in this partnership, and we're excited to continue unlocking new opportunities to enhance our digital payment experience and drive growth", said Eamon Lindsell, Senior Product Manager - Digital Technology at Papa Johns UK.
“We're thrilled to partner with Papa Johns UK to elevate their customer experience. By leveraging our advanced payment solutions, we've helped them overcome challenges, improve acceptance rates, and expand their payment options. This partnership is a great example of how Checkout.com’s technology and expertise can drive meaningful results for leading brands. We look forward to continuing our collaboration and helping Papa Johns UK achieve even greater success”, said Antoine Nougué, Chief Revenue Officer at Checkout.com.
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