Use the Dashboard
The Dashboard is your single source for monitoring and analyzing all your payments. Get your key performance indicators, payment history, details and analytics – all in one place.
Note
The Dashboard supports the latest version of the Google Chrome and Microsoft Edge browsers. If you use an unsupported browser, some features may not work as expected, or at all.
There are two possible ways to sign in to the Dashboard:
- Single sign-on (SSO), using a linked Identity Provider (IdP) account with SAML 2.0 enabled
- User credentials, using an email address and password.
This method requires each user to configure a multi-factor authentication (MFA) method. See Configure multi-factor authentication for more information.
Shared or group accounts are not supported. Ensure that all of your users sign in using their own credentials.
Getting around your Dashboard is easy—just click an icon in the sidebar to access the corresponding screen.
If you have multiple business entities, your Dashboard will combine and display the data for all of them by default. To view data related to a specific entity, select the entity from the drop-down menu in the top left.
Home is the first thing you see when you sign in to the Dashboard. It gives you a concise view of all your payments activity, allowing you to check how your business is doing at a glance.
Track and analyze your volume, refund and disputes metrics in real time, and see a detailed breakdown of volume for each card type, payment method and currency you support.
Information
You cannot change the display currency from the default currency you chose when setting up your Checkout.com account. The timezone is determined by your internet browser settings, which will filter through to the reports in the Datetime Local column.
By default, the Home page displays data from the last two weeks.
If you want to view older data, click Date filter in the top right and then select a date or date range. To select a date range, click on the start date then click on the end date. Your selected date range will be highlighted in green.
The key performance indicators (KPIs) provide you with an at-a-glance overview of how your business is performing.
The following table describes each KPI in the Dashboard:
| Key performance indicator | Description |
|---|---|
Total revenue | Sum of all captured payments. |
Refunds & disputes | Sum of refunds and net disputes. |
Net revenue | Sum of all captured payments minus the sum of refunded payments and the sum of net disputed payments. Net revenue = total revenue - refunds value - net disputes |
Average transaction value | Sum of all captured payments divided by the total count of captures. Average transaction value = total revenue / number of captured payments |
No. of transactions | Number of captured payments. |
Refunds total value | Sum of all refunded payments. |
No. of refunds | Number of refunds. |
Net disputes value | Sum of net disputes payments (disputes debited minus disputes credited). Net disputes = ADJM (evidence required) + CBRV (dispute canceled) + RPDW (dispute won) + ARBW (arbitration won) Learn more about dispute codes. |
No. of disputes | Number of disputes. |