Monitor integration health
Beta
Last updated: November 20, 2024
The Integration Health solution enables you to monitor integrations in real time. It analyzes your payment request payloads and offers actionable insights. Integration Health can potentially improve your acceptance rate by:
- Ensuring that your traffic follows best practices for optimal performance
- Offering insights into issues causing the most impact
- Monitoring the quality of data provided to Intelligent Acceptance for optimization, if applicable
For example, consider that your requests have been accidentally configured with missing parameters. This would result in a drop in your acceptance rate. Using the data provided by Integration Health, you can identify the issue and visualize its impact on your payment performance.
Integration Health categorizes all processed transactions based on the Checkout.com solution used.
The transaction payloads are analyzed for the following issues:
- Errors such as missing fields or incorrect format
- Optional but recommended fields to improve the payment request quality
You can view the impact on acceptance rate for identified issues in the Dashboard.
Integration Health is powered by a machine-learning model. The model can provide up-to-date recommendations and flag new errors by correlating the impact data with the card scheme accepting or declining the transaction.
- Sign in to the Dashboard.
- Select the Developers icon in the top navigation bar and open the Integration health tab.
You can see the health trend of your integrations as a graph over the last 30 days (by default). Use the dropdowns to visualize the health trend and issue breakdown over different timeframes.
Additionally, you can monitor the following metrics on the Dashboard:
| Metric | Description |
|---|---|
Acceptance rate | The percentage of all transaction attempts that were successful, within the selected timeframe. |
Unrealized acceptance rate | The potential improvement in acceptance rate if the integration issues are fixed, in the selected timeframe. |
Estimated impact on revenue | The estimated increase in revenue if the integration issues are fixed, in the selected timeframe. |
Affected transactions | The percentage of total transactions impacted by integration issues, within the selected timeframe. |
In the Issue log section, you can find a list of issues that are impacting your acceptance rate. The issues are classified based on severity depending on the number of transactions affected as one of: High, Medium, or Low.
To filter issues by category, use the following tabs:
- Data quality
- Gateway
- 3DS
- API
Select an issue to see more information. Once you've fixed the issues, monitor for an improvement in the acceptance rate.
Your issues are refreshed daily. For an accurate representation of how resolving an issue improved your acceptance rate, we recommend viewing acceptance rate data for the day after you made the fix. Use the time picker to set the time frame to the relevant day.