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Process disputes

Use these resources to learn how to manage and resolve disputes.

Responding to disputes

Learn the best practices for responding to disputes raised against you.

Dispute reasons and recommended evidence

Learn about the different dispute categories and the type of evidence we recommend submitting to make your case.

Dispute evidence file requirements

See the file requirements each scheme imposes for evidence you submit to challenge a dispute.

Pre-dispute resolution

Use the Rapid Dispute Resolution (RDR) solution to resolve disputes before they count towards your dispute ratio.

Disputes reconciliation

Learn how to reconcile chargebacks with your payments.

Disputes API

Learn how to view and respond to disputes using our Disputes API.

File uploader

Learn how to upload a file to use as evidence in a dispute.

Scheme case details

Learn how to view a dispute's scheme case files.