Operating Principles

We’re building for the future, and our operating principles guide us along the way.

CUSTOMER FIRST

We exist to solve customer problems and are obsessed with delivering the best possible outcomes and experiences for our clients.

RUN LEAN

We put ROI at the heart of every decision we make, treating each resource as if it were our last.

BETTER EVERY DAY

We don’t repeat the same mistake twice, because every day is an opportunity to be curious, learn and improve.

NEVER GIVE UP

We have a 100% all-in attitude in everything that we do. We are resilient and never let hardship get in the way of our goals.

ATHLETE MINDSET

We plan with rigor and continuously set more ambitious goals, because there is no finish line for the people of Checkout.

BE THE OWNER

We take initiative. We are always accountable to our customers & colleagues.

NO ROOM FOR APPROXIMATION

We are detail oriented and data-driven because being thorough is critical to good execution.

PACE MATTERS

We always act with a sense of urgency and accountability. Responsiveness and execution speed are critical to our success.

TALK STRAIGHT

We communicate authentically and respectfully. We listen to each other’s perspectives and always accept a good challenge.

ONE TEAM

We always put Checkout and our collective success before individual achievements. Once a decision is made, we all rally behind it.

FUNDAMENTALLY POSITIVE

We believe positivity compounds, and that trusting each other is fundamental to building good relationships and delivering results.

BEING TOGETHER

We thrive when we plan, execute, ship and celebrate in person.. Being together improves learning and belonging, leading to a stronger culture. It is also more fun.

CUSTOMER FIRST

”Before joining Checkout.com, I was a customer. I was particularly impressed by how they consistently helped power the performance of my business by listening to my product requirements and what I was looking for in a service“

Remo Giovanni Abbondandolo
Dubai
RUN LEAN

"The 'Run Lean' OP revokes a culture of resourcefulness and relentless pursuit of efficiency, building teams that are not only resilient but also highly capable of creating, adapting, and overcoming any challenge they encounter along the way."

Jonathan Junowicz
Israel
NEVER GIVE UP

"When faced with the choice to push forward or give up, that’s when the real magic happens. If I had abandoned my career aspirations when quitting seemed easier, I would have never found my way into tech or this amazing team."

Lizzie Burrill
London
ATHLETE MINDSET

"At Checkout.com, we plan with rigour and set ever-ambitious goals. Like athletes, we’re driven by success and we know that there is no finish line. With resilience and determination, we learn from our setbacks, keep pushing forward and celebrate our successes along the way."

Christine Callod
London
BE THE OWNER

"We take initiative and hold ourselves accountable to our customers and colleagues. My team embodies this principle—whether driving cross-functional collaboration to enhance product development or leading complex projects that improve operational efficiency and compliance across the organization."

Beatrice Di Francesco
London
NO ROOM FOR APPROXIMATION

"This resonates with me, especially the focus on being detail-oriented and data-driven. Leading projects at Checkout.com, I’ve found this approach essential for identifying high-impact initiatives, driving performance improvements, and significantly enhancing our SLAs through precise execution."

Lisha Wang
New York
PACE MATTERS

"To me, pace means urgency, accountability, and always putting ourselves in our merchants' shoes. Through collaboration and a global focus, we've streamlined processes without compromise. Responsiveness and execution speed are critical to our success in driving merchant satisfaction."

Ying Tuo
China
ONE TEAM

"My experience at Checkout taught me that success comes from asking questions and embracing support. Despite being new to the office environment, I found guidance at every step. Together, as 'One Team,' we overcome challenges and drive progress forward."

PJ Brennan
New York
FUNDAMENTALLY POSITIVE

"Over the past two years, our collaboration has shown how positivity compounds. By building trust, being responsive, and openly addressing challenges, we accelerated progress, and strengthened relationships. This model is now driving success and innovation across Checkout."

Wanjia Zhang
London
BEING TOGETHER

"Being together fosters connection, learning, and a sense of belonging. From casual morning mingling to collaborative hackathons and bonding over dinner, we strengthened our culture. In-person time re-energizes us, building trust and creating momentum to drive our goals forward."

Rachel Sayag
Israel

Diversity and Inclusion at Checkout.com

Head to our D&I page to find out more about how we’re building an empowering culture with equal access to opportunities for everyone.

Find out more

Our values

Aspire

Anything can be built

Excel

Go above and beyond

Unite

We’re greater together

Giving you the things that matter

Work-life balance

Hybrid working and plenty of time off to unwind. We’ll even give you your birthday off.


Recognition

Peer recognition program and quarterly Hero Awards. We celebrate success together.


Career development

Tailored career development and learning pathways. We’ll help you unlock your potential.

Celebrating diversity

Internal community groups and cultural events. We celebrate our differences.


Staying healthy

A global wellness programme and private health insurance. We support your wellbeing.

Security for the future

Comprehensive plans for you and your loved ones. We’ll take care of you.

Giving back

Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.

Awards and Accolades

Who doesn’t like an award? Here’s a roundup of some external recognition we’ve received for our teams, our initiatives and our workplaces.

USA Great Place to Work 2022

UK’s Best Workplaces for Wellbeing 2022

BuiltIn Best Places to Work NYC 2022

France Great Place to Work 2022

Glassdoor Top CEOs UK 2021

Onboarding Programme of the Year (Bronze), The Learning Awards, 2021

Singapore Great Place to Work 2022

United Arab Emirates Great Place to Work 2022

United Kingdom Great Place to Work 2022

Germany Great Place to Work 2022

United Kingdom Best Workplaces in Tech

Best US Employer Brand Campaigns

Estonia Diversity Label Award

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