View payment fees
Last updated: April 29, 2022
When you process a payment with us, there are certain fees you will be charged along the payment lifecycle. You can see the breakdown of these charges in your Dashboard by navigating to the Payment details page.
- Sign in to the Dashboard.
- Go to Payments > Processing > All Payments.
- Select the payment for which you would like to see the fee breakdown. This takes you to the Payments details page.
- Scroll to the Payment fees section.
In the Payment fees section, you will see Scheme and other network fees and Checkout fees. Checkout fees are a total sum of fees incurred along the payment lifecycle. When you expand this, you'll see a breakdown of the types of fees grouped by categories.
Information
We display your fees per category at payment level in the currency of your bank account. If you are seeking to reconcile your fees by financial actions, rather than payments, we advise you to refer to the settlement CSV report.
As the fees are aggregated at the payment level, they can change over time as your payment passes through the different stages of the payment lifecycle. For example, if your payment is refunded then any associated fees will be reflected in the Payment fees section.
The categories we display are the same as you'll see on the Invoice breakdown fields in your settlement reports and invoices.
| Category | Breakdown type | Fee description |
|---|---|---|
Interchange fees | Interchange fixed fee | A fee set by the card scheme (for example, Visa) and paid out to the cardholder's issuing bank. |
Interchange variable fee | ||
Scheme and other network fees | Scheme fixed fees | Fees applied by the card scheme (for example, Visa) for the processing of card payments. |
Scheme variable fees | ||
Acquiring premiums | Premium fixed fee | Total premium fees charged across card payments and refunds during the reporting period. |
Premium variable fees | ||
Gateway fees | Authentication fixed fee | Gateway fees are fixed fees incurred on actions (authentication, authorization, void, and refund, for example) across the payment lifecycle. More specifically:
|
Authentication variable fee | ||
Authorization fixed fee | ||
Void fixed fee | ||
Gateway fixed fee | ||
Card verification fixed fee | ||
Blended fees | Blended fixed fee | A fixed, variable, or fixed and variable flat fee applied to successful captures. |
Blended variable fee | ||
Chargeback fees | Chargeback fees | A fee incurred for payments that are triggered on certain chargeback events. |
Scheme fixed fees | Fees applied by card schemes (for example, Visa or Mastercard) for processing a chargeback. | |
Scheme variable fees | ||
Representment fees | Representment fees | A fee incurred during the disputes process. Representment occurs when an issuer will review the evidence provided by you. |
Retrieval fees | Retrieval fees | A fee incurred before the disputes process. Retrieval occurs when the cardholder's issuer requests information from you before raising a dispute. |